Privacy Policy

1. What Information We Collect

We collect the following information when you fill out a form or contact us:

• Full name
• Email address
• Phone number
• Vehicle information
• Service address
• Any notes or messages you provide

We also automatically collect basic usage data such as IP address, browser type, and pages visited through cookies and analytics tools.

2. How We Use Your Information

We use your information to:

• Schedule and confirm detailing appointments
• Send appointment reminders and follow-ups
• Respond to your inquiries
• Send promotional offers and updates via SMS or email (only if you have opted in)
• Improve our website and services

3. SMS Opt-In & Messaging

By submitting your phone number through any form on this website, you consent to receive SMS text messages from Tri-Valley Auto Spa including appointment confirmations, reminders, and promotional messages.

Message frequency may vary. Message and data rates may apply.

To opt out at any time, reply STOP to any message. To request help, reply HELP or contact us directly.

We do not share your phone number or SMS opt-in data with third parties for their own marketing purposes.

4. Cookie & Tracking Practices

This website uses cookies and similar tracking technologies to analyze traffic and improve user experience. You may disable cookies in your browser settings, though some features of the site may not function properly as a result.

Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements

5. Data Security & Handling

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. Your data is stored securely and accessed only by authorized personnel.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction or deletion of your data
• Opt out of marketing communications at any time
• Contact us with any privacy-related concerns

To exercise these rights, contact us through the form on this website.

7. Mobile Information Sharing Statement

No mobile information (including SMS opt-in data) will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support of services (such as scheduling platforms) is permitted. All other use case categories exclude text messaging originator opt-in data and consent.

8. Information Sharing

We do NOT sell your personal information. We may share your information only in the following circumstances:

• Payment Processors: We use third-party payment services (such as Zelle and Venmo) to process transactions securely.
• Service Providers: We may share information with trusted service providers who assist us in operating our business (e.g., Formspree for form submissions, email services).
• Legal Requirements: We may disclose information when required by law, court order, or government regulation.
• Business Protection: We may share information to protect our rights, privacy, safety, or property.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly. If you believe we may have collected information from a child under 13, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be effective immediately upon posting the updated Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

11. Contact

For any privacy questions, contact us through the contact form on this website.